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New Member
Posts: 1
Registered: ‎11-26-2012
My Device: curve 9300
My Carrier: mtn

White Screen and rebooting

 can be using my phone and when i recieve a call or text it will freeze the screen will go completly white the red light on the front of the device will show then it will reboot it self this also happens when trying to open messages and emails and even when scrolling up and down the apps.

 

i have wiped my device with the blackberry software and reloaded it several times with different software bundles and each time the problem reacures even if i dont restore my personal settings and i have also removed the memory card.

 

can anyone help me in fixing this issue?

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: White Screen and rebooting

Hi juniorehi

 

Welcome to BlackBerry Support Community Forums

 

 

You can try  Jl Cmder to wipe your device , to get error 507  means no OS then try any other OS pack from your carrier MTN .: 

 

How do I wipe the BlackBerry using Jl Cmder?

 

After loading the new OS don't restore anything from the backup as you did earlier, Restore only your contacts. Then run for it for a few hours to see if problem appears ,If problem persist then On your homescreen go to manage connection > Turn off your Mobile Network . Locate a  wi- fi and Connect your device and see if your device freezes or reboots while on wi - fi , If it does not then you the problem is within your device it may be any hardware compnent or SIM card slot and can be fixed by Mobile repair Shop or any BlackBerry Service center.

 

So Please try it and Good Luck ..

 

 

Prince

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