01-05-2012 09:52 AM
My Blackberry Bold 9700 had the white screen of death and would try to restart itself but whilst loading would fail and then repeat this, I then backed it up using the Blackberry Desktop Software and tried to do the system reset using this.....
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01-05-2012 12:47 PM
force the detection of the BlackBerry smartphone using Application Loader
01-05-2012 02:05 PM
We can try some more stuff.
Do a battery pull, insert battery and when the red ligh goes off, hold down the back button through the entire boot process. let us know if this works. if not, then I wonder if the device software installed on your pc has a problem.
Can you uninstall that and try reinstalling from
Also method 3 listed at
is another way to wipe the phone, but would like you to reinstall the device software to your computer first.
01-05-2012 05:18 PM
01-05-2012 06:48 PM
It could be either at this point. I'm leaning more towards the software side. Can you take the device to the store and have them reload the software? If it gives them problems, then the hardware could be at fault.
01-06-2012 03:20 AM
I'm going to claim off the insurance as , the phone is outside of the 12 month warranty, if they ever say what the issue was I shall let you know.
Thanks for all your help and suggestions, until mine is fixed I'll make do with my sister's old 9700