04-08-2013 11:05 AM
hi, i keep getting the dreaded white screen, seems to be happening more frequently & for longer!!! i've also noticed its worse when my battery is low, sometimes when i go 2 put it on charge & more often when i hold my fone in certain postions, eg. lying down!!! could this b a battery related problem? Seems better since iv changed charger, tempted to buy a new battery?! Help please!!!
04-10-2013 12:38 PM
Welcome to the BlackBerry Support Community.
If trying another battery doesn't help, I would suggest backing up all your data and then doing a clean reload of your BlackBerry Device Software. For further steps, please see the following KB articles.
For Windows: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Let me know if that helps.
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04-10-2013 02:00 PM