11-26-2012 02:16 PM
My Blackberry Torch 9850 updated last night with the 7.0 and now I just have a white screen with JVM Error 505. I have hit the reset button a few times but nothing changes. Connected it to my computer and tried to use the Loader to reload the information, but still the same. Can't get past the white screen & error message. Can someone help please? Thanks!!
11-26-2012 05:42 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!