Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 7
Registered: ‎02-01-2009
My Device: Not Specified

White screen of death, Rebooting OS not working!

Hi there,
I'm sure you've had someone with the same issue as me before. Just a white screen with absolutely nothing else. Well, i read up that you have to reboot the OS, i do that, follow the instructions on one of the member's post, and it says the loading was successful, however, still stuck at that white screen.

Any help would be appreciated, Thanks!

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: White screen of death, Rebooting OS not working!

When you connect your Blackberry to computer via USB - does the computer (BB Desktop Manager) recognize your blackberry ?
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: White screen of death, Rebooting OS not working!

[ Edited ]

Also try to remove the battery when device is ON.

 

Wait a minute and turn the battery back to the device.

Message Edited by tbilisoft on 01-02-2009 01:41 PM
New Member
Posts: 7
Registered: ‎02-01-2009
My Device: Not Specified

Re: White screen of death, Rebooting OS not working!

It does recgonize it and also gives me the pin!

I've taken out the battery loads of times, should i take it out while its doing the reboot?

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: White screen of death, Rebooting OS not working!

If compurer does recognize your blackberry - make backup via BB Deskop Manager.

 

After that download JL_Cmder

 

Install it.

 

Connect your device to the computer.

 

Run JL_Cmder and select "Reset to factory settings" option.

New Member
Posts: 7
Registered: ‎02-01-2009
My Device: Not Specified

Re: White screen of death, Rebooting OS not working!

Well i did, but everytime i go to the resetfactorysettings, it says Unable to open port as an error. What can i do about that?

 

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: White screen of death, Rebooting OS not working!

Turn off Blackberry Desktop Manager when you're running JL_CMDer.

 

Also turn off all applications that can use/lock usb port.

 

New Member
Posts: 7
Registered: ‎02-01-2009
My Device: Not Specified

Re: White screen of death, Rebooting OS not working!

Oh man so close, I got it to connect, but a second after it connects it right away disconnects Smiley Frustrated
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: White screen of death, Rebooting OS not working!

Your device is not broken.

 

There is wrong data written in the device memory and it caused the problem.

 

Check the link below for instructions:

 

http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: White screen of death, Rebooting OS not working!