BlackBerry® OS Smartphones

[flamejobgrrl]

Several weeks ago my Pearl 8120 v4.5.0.102 got a white screen.  When the phone went into an energy saving mode and was "woken" back up, it had a completely white screen.  A battery and SIM card reset seemed to fix it, but then each time it went back to sleep it didn't wake up again (white screen showing - calls calls could come through, but you can't see what you are doing!).

A software update seemed to help the last time and brought the BB back to life. It has worked fine for 3 weeks and then all of a sudden started up again this morning.  The hardware all seems to work just fine, but the software is having a major malfunction.  

HELP! I am pregnant and need a reliable phone as I get closer to D-day. 

[JSanders Resident Expert]

1. At least you have a good backup of the device from a few weeks ago.

2. Currently, what is the OS release on the device you recently upgraded to?  I need to know your Operating System loaded to your device. Look at Options > About, third line down beginning with a "v.4.xxx"
What is yours?

Let's see if we can get this working for good.

[flamejobgrrl]

V4.5.0.102 (platform 2.7.0.85) does that help?

[JSanders Resident Expert]

I'd recommend upgrading to the latest OS version.

OS 4.5.0.182 is the latest official release for the 8120

Do a backup first in Desktop Manager.

You will find the download and simple instructions in this link:

http://www.blackberryforums.com/general-8100-series-discussion-pearl/217064-latest-os-8120-4-5-0-306...

[flamejobgrrl]

Didn't work - I have Rogers as a provider, however, I downloaded the ATT link you sent.  I ran it through the process but when I check on the phone it is still the old operating system mentioned above.  I ran the "update device" program from the BB website and have gone through the Application loader and both times it says that I am currently running the latest version and that their is no update for my system.

Any other ideas?

[JSanders Resident Expert]

Yea, it does work

Make SURE Desktop Manager is NOT open on your PC. Close it. Exit.

Disconnect your BlackBerry from the PC and reboot the PC from off.

Then follow the instructions.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

[flamejobgrrl]

I appreciate the instructions - completed this download and install. Message sent saying everything was successful.  For some reason the phone goes into a total "MUTE' mode after these reboots, so I reactivated the handset and then turned it off to reboot it again.  Came back on white screen only - had to pull battery and SIM to get it to work again temporarily. So frustrated as I am so hopeful with each attempt.  Any other suggestions? Rogers won't touch the phone because out of warranty and we don't qualify to "resign" a new contract to get a new phone on the cheap. 

[JSanders Resident Expert]

1. Don't turn your BlackBerry off first to reboot. POWERED ON, remove the battery.

2. Read this, below, often the Media Card could be the cause of the issue. Remove the media card and allow the device to reboot without it. Do you still get this white screen? Does it EVER reboot up fully to a usable device?

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Read this on how fix the Media Card (courtesy of John Clark, another expert here in the Forum):

1. Removed the Media Card from the device and put in a card reader. This makes the rest of the process much quicker. However, you can do it with the card in the device.

2. Copy the entire contents of the card to your PC.

3. Put the card back in the device and go to Options >Media Card >Menu key >Format Card. This will wipe the card and reformat it. (if using a card reader remove the card and put it back in the reader.)

4. Now copy back JUST the media to the device. Do NOT copy back any "BBthumbs.dat" files or any system files. I went through the entire folder and deleted every .dat file before copying the contents of the music folder and pictures folders back to the device. The device will recreate these files. Also, I didn't copy the actual "music" folder but rather just copied the contents and pasted in the card's \Blackberry\music folder. Do this for each folder.

5. When finished put the card back in the device and try the Media App again. It should scan for music. If you have lots of music it can take 5-10 minutes. During scanning you can open the Music app and you should be able to see the songs moving around in the list as the device scans

If after transferring all your files back you still get a stuck scanning bar or device reboots then you have a conflicting file on the card. I've seen video files do this but it could be a music file too or (less likely) a picture file. Remove all the files you transferred and see if the reboots stop. Then add back each folder one at a time to see if you can narrow down to the folder that's causing it. Once you find the folder then you can narrow down to a particular file.