08-09-2013 05:17 AM
I bought a Blackberry Curve 9220 smartphone for my friend just a month ago and it was working fine until yesterday. All of a sudden, the display turned to white screen. I removed the battery and replaced, even then i get the white screen. My friend really loves the phone and does not want to lose it. Kindly help.
08-09-2013 11:28 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Also, do keep in mind that if the problem is hardware, then no amount of internet-distance diagnostics nor OS/software level solutions will be of any use.
Good luck and let us know!