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New Contributor
Posts: 2
Registered: ‎07-07-2009
My Device: Not Specified

White screen when off or idle

Hi,

 

My BB got wet, and spent a few days in rice.  It's working now, but when it's off or idle the screen is white instead of black.  Any clues as to what this means?  Initially, the screen seemed to have water damage, but that's cleared up.

 

Thanks for any help,

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: White screen when off or idle

Yuck , sorry to hear. The screen could still have damage, honestly.

 

Does everything else work fine, buttons, trackball, etc.?

 

How long did you dry it for?



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New Contributor
Posts: 2
Registered: ‎07-07-2009
My Device: Not Specified

Re: White screen when off or idle

It was in rice for a couple of days, and it's now been out for a couple.  It's slowly been getting back in shape.  Initially, the desktop manager wouldn't see the media card.  Once it did, I backed it up, for the heck of it.  The battery has a dark connector, but it's working.  I ordered a new one anyway.

 

The trackball and buttons are all fine.  The camera works.  Initially no services were working, but I finally got an email and a voicemail today.  Even so, 'ev' only shows up occasionally, and I haven't yet been able to make or receive calls.  It sees the mobile network, but commonly isn't connected.  Unfortunately, in my home I already got very poor reception, so it's hard to troubleshoot it from here.  I wonder if its antenna is weaker?

 

The screen was initially a mess, but now it looks perfect.  I'm wondering if the white isn't a screen problem but something else.

Highlighted
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: White screen when off or idle

A couple of days is not enough to completely dry a completely wet BlackBerry device. Give it five minimum, with the battery out.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code