08-09-2012 05:42 PM - edited 08-09-2012 05:53 PM
I woke up this morning and my Curve 8520 had a blank white screen. It worked fine last night and it has never done it before. It came back on for 10 minutes and then it went back to white earlier today. Connecting to PC and changing the battery does nothing. This is the software version I am running, 5.0 Bundle 1168 (v18.104.22.1681, Platform 22.214.171.124). I am not running any third party apps.
Thanks in advance.
08-10-2012 01:59 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
08-11-2012 11:23 AM
You are most welcome...if the problem is not physical (e.g., hardware), you might have some luck with this:
08-11-2012 05:38 PM