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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎11-14-2012
My Device: blackberry bold 9780
My Carrier: orange

White screen

My screen kept going white but would come back on, now it is staying white and the screen wont come on at all but i can still recieve phone calls, texts and bbms but can not see them because of the screen i hace tried up dating the phone and everything but that still hasn't worked. what could it be??

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Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: White screen

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

You did not say exactly how the update attempt worked...you said "but that still hasn't worked", which could be interpreted as the update didn't work, or that the update worked but did not change the situation...

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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