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New Contributor
Posts: 5
Registered: ‎10-22-2012
My Device: BlackBerry Torch 9860
My Carrier: Orange

Why Can't I Receive calls on my phone

hi i need help as i cant receive calls on my phone and its been like this on the last couple of phone that i have had which were the same as it was happening on them as well as a lot of other things

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why Can't I Receive calls on my phone

The last couple of phones? All 9860 models?

 

Can you post detail?



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New Contributor
Posts: 5
Registered: ‎10-22-2012
My Device: BlackBerry Torch 9860
My Carrier: Orange

Re: Why Can't I Receive calls on my phone

yes all 9860 models, continuous problems
Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Why Can't I Receive calls on my phone

If it is happening with all brand new handsets you are receiving, it may be worth giving your carrier a call to see if any diverts are setup on your account? Are you restoring a backup from an old handset to the new handset? 

 

Do callers get  your voicemail when they call or does it just not connect? 

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why Can't I Receive calls on my phone

Agreed.

 

Believe me, it's nothing I've seen as a problem on 9860 models.



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New Contributor
Posts: 5
Registered: ‎10-22-2012
My Device: BlackBerry Torch 9860
My Carrier: Orange

Re: Why Can't I Receive calls on my phone

yes it goes straight to voicemail , i also now an then get like a smudge in the middle of the screen and its done it on the last 3 handsets
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why Can't I Receive calls on my phone

I don't think a smudge on the screen and incoming calls are in anyway tied together.

 

You have a problem with your SIM or network. Something is not putting the calls through to your handset.

You need to call Orange and have them ESCALATE this isssue up to RIM's level two tech support.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎10-22-2012
My Device: BlackBerry Torch 9860
My Carrier: Orange

Re: Why Can't I Receive calls on my phone

didnt say it was i was just saying its been appearing now and then
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why Can't I Receive calls on my phone

lol. Ok. I was saying it is not.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: Why Can't I Receive calls on my phone

Confirm with your carrier on the problem. it could be a routing problem between your sim serial, the mobile number and your BIS.

for the smudge i hope it is always in a pouch or your don;t put it in tight pockets so as not to press on the screen.
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