02-22-2012 09:38 AM
02-24-2012 05:21 PM
FINALLY figured this out - no thanks to RIM.
I have a Dell laser printer. The Software that monitors the Dell printer and print driver won't let Print To Go install correctly. If you have a Dell printer (or maybe even HP, who knows?) and there's a little icon in your systray of a printer, this is probably causing your problem.
There's no wasy way to exit the software, so on Windows 7:
1) hit CTRL+ALT+ESC to open task manager
2) Click on the Processes tab and look for these four executables: dlpsp.exe, dlsdbnt.exe, dlsbnt.exe, and dlupdr.exe
3) Right click on each one and choose "End Process Tree" and make sure they disappear
4) Locate the PrintToGo installer. Right click on it and choose "Run as Administrator"
5) Click yes at the security prompt
6) Once the software installs, reboot your computer to re-launch the Dell software. PrintToGo will work just fine
That's what fixed it for me. If any of you have a Dell printer, you might want to try it. If you have an HP printer, look for HP software that might be running and preventing the print driver from installing.
Also, disable anti-virus first just to cover all your bases.
02-25-2012 03:44 PM
I got (get) the exact same wording that you get when trying to install. no idea what they are talking about.. I gave up actually, as I didnt have time to persue it further. maybe someone will come up with a comment to help..
Hello everyone. I have a problem with installing the Print To Go on my PC with Windows 7.
It can be installed but then rollback and telling me like this :
" The wizard was interpreted before Print To Go 1.0 could be completely installed.
Your system has not been modified.To complete installation at another time, please run setup again. "
Has anyone encounter this problem?
03-04-2012 10:18 AM
I tried this. It kept saying that it could not complete the installation... but it did. Check your control panel>printers. Mine had a printer called 'Print to Go'. I clicked on it and the printer box opened. I dragged a picture to it and the 'sign in' box pulled up. The sign in info is the Email Address and Password you used when you set up your Blackberry Acct at the Blackberry.com site. It then popped up with a bunch of boxes to enter a pairing code. Go to your Playbook and open Print to Go. Pull down your menu from the top and go to settings. TRhen click on pairing - a code pops up. Enter the code 'EXACTLY' how it is laid out (it is case sensitve). I then hit send. It appeared in the Today box in Print to Go. Click on it, and it opens in PDF. So, just because it says it didn't complete the install - it may have. Try the above instructions and see! Hope it works for you.
03-04-2012 10:24 AM
03-05-2012 05:51 PM
Good Idea but I tried it and it doesn't work for me.
My problem is that the system either jams or I get an error message when I try to put my BlackBerry ID password. Win 7 Pro. On the other hand it works just fine on my Win 7 starter edition machine.
Besides for the version of Windows the only difference I can come up with at the moment. that the Win 7 Starter deosn't have Adobe Acrobat Pro that the Win 7 Pro machines do have.