12-10-2011 01:03 AM
I'm having this problem with my BlackBerry. I don't know why I can't open my BlackBerry Messenger. I've tried to plugged out the battery and put it back in but still, I can't open my BlackBerry Messenger. So I did it repeatedly but I can't still open my BlackBerry Messenger. I read all about it on the internet and all they suggested is to back-up the BlackBerry Messenger contacts and upgrade the BlackBerry Messenger. I'd like to do that but how can I back-up my BlackBerry Messenger contacts when I can't even open my BlackBerry Messenger? So I tried downloading the BlackBerry Desktop Software. I connect my phone to it and I clicked on "Back up now". And now it's saved in my documents. But my question is, now that (I think) I've backed up all of my data, can I delete my BlackBerry Messenger and install/upgrade it and still have all my contacts? PLEASE REPLY ASAP.
12-12-2011 12:36 PM
Welcome to the BlackBerry Support Community Forums.
To fix this issue you will need to reload BlackBerry Messenger, go to www.blackberry.com/bbm from your browser and you can reinstall it.
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Click Accept as Solution for posts that have solved your issue(s)!
07-18-2015 04:25 PM
07-18-2015 04:28 PM
Hi and Welcome to the Community!
I can't open my bbm. Each time try to open it it says bbm has been blocked. I Delete it and redownload it and open it. But change at all. Please and losing my friends. Please help me.
You need to resolve that part...reloading the app and trying nothing else does nothing to solve why it has been blocked at the servers.
I recommend you try this...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...only they can look at their network to determine why it's not properly communicating with your device.