Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎12-10-2011
My Device: BlackBerry Pearl Flip
My Carrier: AXIS

Why can't I open my BlackBerry Messenger?

I'm having this problem with my BlackBerry. I don't know why I can't open my BlackBerry Messenger. I've tried to plugged out the battery and put it back in but still, I can't open my BlackBerry Messenger. So I did it repeatedly but I can't still open my BlackBerry Messenger. I read all about it on the internet and all they suggested is to back-up the BlackBerry Messenger contacts and upgrade the BlackBerry Messenger. I'd like to do that but how can I back-up my BlackBerry Messenger contacts when I can't even open my BlackBerry Messenger? So I tried downloading the BlackBerry Desktop Software. I connect my phone to it and I clicked on "Back up now". And now it's saved in my documents. But my question is, now that (I think) I've backed up all of my data, can I delete my BlackBerry Messenger and install/upgrade it and still have all my contacts? PLEASE REPLY ASAP.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Why can't I open my BlackBerry Messenger?

Hey nadyasamosir,

Welcome to the BlackBerry Support Community Forums.

 

To fix this issue you will need to reload BlackBerry Messenger, go to www.blackberry.com/bbm from your browser and you can reinstall it.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎11-29-2013
My Device: BB Pearl 3G 9105
My Carrier: Telkomsel Simpati Loop

Re: Why can't I open my BlackBerry Messenger?

I have same problem, but more complicated, i can't open the browser too... So how to solve it? thanks please reply ASAP...

Contributor
Posts: 21
Registered: ‎07-13-2015
My Device: BlackBerry Z10
My Carrier: cellc

Re: Why can't I open my BlackBerry Messenger?

I tried downloading bbm from the site but it says download error sumtime about certificates...
Contributor
Posts: 21
Registered: ‎07-13-2015
My Device: BlackBerry Z10
My Carrier: cellc

Re: Why can't I open my BlackBerry Messenger?

Actually it said signature verification failed...
New Member
Posts: 1
Registered: ‎07-18-2015
My Device: hungary 9320
My Carrier: MTN NIGERIA

Re: Why can't I open my BlackBerry Messenger?

I can't open my bbm. Each time try to open it it says bbm has been blocked. I Delete it and redownload it and open it. But change at all. Please and losing my friends. Please help me.
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Why can't I open my BlackBerry Messenger?

Hi and Welcome to the Community!


johns_wyatt wrote:
I can't open my bbm. Each time try to open it it says bbm has been blocked. I Delete it and redownload it and open it. But change at all. Please and losing my friends. Please help me.

You need to resolve that part...reloading the app and trying nothing else does nothing to solve why it has been blocked at the servers.

 

I recommend you try this...

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...only they can look at their network to determine why it's not properly communicating with your device.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................