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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-28-2012
My Device: Bold 9650
My Carrier: Verizon Wireless

Why can't I play MPEG-4 videos on my Blackberry Bold 9650?

The User Manual says that MP4 is the "preferred video format". Isn't that the same as MPEG-4? See http://docs.blackberry.com/en/smartphone_users/deliverables/18349/711-01774-123_Supported_Media_Type... I downloaded a video clip from my computer and I can hear the audio, but I also get an error message that "The video portion of the media being played uses an unsupported format". Is there any kind of Upgrade or other App I can use to play the video?