Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
Contributor
Posts: 39
Registered: ‎07-13-2013
My Device: Z30
My Carrier: Cable & Wireless (FLOW)

Why does my BB camera zoom button not work sometimes?

Sometimes when I'm taking a photo with my BlackBerry built in camera, the zoom function refuses to work. How can I fix this?

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Why does my BB camera zoom button not work sometimes?

Hello Tony9780

 

Do a hard reset, that is, taking battery out while the phone is fully powered. Wait about a min, reinsert, then let phone go through its cycle. Zoom is back.

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
Regular Contributor
Posts: 85
Registered: ‎07-21-2013
My Device: 9900
My Carrier: xl

Re: Why does my BB camera zoom button not work sometimes?

Hi there,

what type of BB are you using?

if after you reinstall o/s the problem persist, it might be a hardware problem

 

on some BB, after we used it for a while, some dust or some kind, deposited on the edges of the camera.

the camera supposed to move in and out when you zoom in and out.

if you lucky, sometimes if you give a gentle push on the back case where the camera lense is

(NOT TOO HARD as you might break the glass/plastic thing) the zoom back to normal Smiley Happy