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BlackBerry® OS Smartphones

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New Contributor
Posts: 5
Registered: ‎09-13-2011
My Device: blackberry curve 9300
My Carrier: 3 uk

Why does my blackberry keep resetting itself???

Recently my blackberry has ben turnig itself off. Especially when i use the camera and it doesnt turn back on for a while. Ive only had the phone for just about 3months aswell

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Why does my blackberry keep resetting itself???

Hi natasha_harvey,

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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