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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-09-2013
My Device: Blackberry Curve 9360
My Carrier: Bouygues Telecom

Why does my cursor on my blackberry curve does not move at all?



It's been about two weeks that I can no longer use my touchpad on my Blackberry Curve 9360. I have repeatedly reset the terminal, remove the battery, but nothing helped. My phone is never falling, he never received a shock, it was never in contact with water.
As the button is "pressed" into the phone.


I wonder if there is a way to solve this problem please.


Thank you in advance! Smiley Happy

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Why does my cursor on my blackberry curve does not move at all?

Hello OcenP


Welcome to the forums and sorry to hear about your issue.


The following article may assist with Trackpad/TrackBall issues on the device: 


Trackpad, trackball, or keyboard not working on a BlackBerry smartphone


Remember before doing any of the steps in the article to backup your BlackBerry data. Here is how to backup: 


How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows


Hope this helps. Let us know if you need any other help. Have a good day. 



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