04-10-2014 11:39 AM
I am a lover of BB- one of the few remaining faithfuls in Nigeria. The phone is fantastic and I have enjoyed it since over the years. Eventhough Nigerians are going to other androids, I remain faithful to my BB.
However, in recent thing, the phone keeps switching off or go blank in between conversation. Its huge and embarrasing. I need it to stop. Can you tell me what could be going wrong? Many thanks
04-11-2014 02:06 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
04-12-2014 03:18 AM
The problem is most likely an APP. On my blackberry I had an application called Blackberry wifi music or something like that that was not visible on the desktop but showed up using memory in "Application manager" If in doubt remove it. Blackberry allows Carriers to load up any app in there images.
04-12-2014 08:22 AM
This could the result of a lose battery. Try simply placing a folded piece of paper or cut to size business card on top of the battery and put the back cover back on. Now see if that holds the battery firmly in place.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code