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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-10-2014
My Device: curve 2 8520
My Carrier: MTN

Why does the phone keeps going off?

I am a lover of BB- one of the few remaining faithfuls in Nigeria. The phone is fantastic and I have enjoyed it since over the years. Eventhough Nigerians are going to other androids, I remain faithful to my BB.

However, in recent thing, the phone keeps switching off or go blank in between conversation. Its huge and embarrasing. I need it to stop. Can you tell me what could be going wrong? Many thanks

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Why does the phone keeps going off?

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 25
Registered: ‎08-27-2013
My Device: 9300
My Carrier: wind mobile

Re: Why does the phone keeps going off?

The problem is most likely an APP. On my blackberry I had an application called Blackberry wifi music or something like that that was not visible on the desktop but showed up using memory in "Application manager" If in doubt remove it. Blackberry allows Carriers to load up any app in there images.

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Why does the phone keeps going off?

This could the result of a lose battery. Try simply placing a folded piece of paper or cut to size business card on top of the battery and put the back cover back on. Now see if that holds the battery firmly in place. 

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New Contributor
Posts: 2
Registered: ‎04-10-2014
My Device: curve 2 8520
My Carrier: MTN

Re: Why does the phone keeps going off?

Thanks. puting a paper at the back is what i have not yet tried. But I will when I get home today. I will also let you know how it goes.

Again, many thanks