10-25-2011 10:02 AM
I have A BB 9700 Bold. I have had no difficulty with Wi Fi until recently. The phone indicates it is connected to the Wi Fi in question but when I try to connect to a web site, the message I get is "unable to find the requested server". This has happened at all wi fi hotspots I tried to use recently. When I am out of range of the wi fi hotspot, I have no difficulty connecting to the web. Any help would be greatly appreciated.
10-25-2011 02:09 PM
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
10-26-2011 05:11 PM
Thanks for your help. Just before I posted my query I did what might be called a soft reboot in that I turned the BB off, removed the battery and after a short while, replaced the battery and restarted. However, it did not appear to solve the problem and so I posted my query. When I got your reply, I decided to try what you suggested but, as I was a little nervous about removing the battery while the BB was still powered on, before doing it I checked once more whether or not the WIFI connection was working and to my surprise, I was able to connect the web. I have no idea what sorted it! However, thanks again for your help.
By the way, was I being overly concerned about removing the battery while it was still powered on?
10-26-2011 05:42 PM