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03-28-2013 02:09 PM
I had wi-fi connection ok to receive emails and internet access at my home using broadband connection to my house until early January this year, 2013, but since then I was charged 99c per day for any usage - in my own home with broadband. Vodafone cannot tell me why - I've tried them 3 times at this stage. I have googled the support on Blackberry site and the help instruction tells me that with the wi-fi on "white" means that "Your connection to the Wi-Fi network is turned on, but your device does not have access to Blackberry services over a Wi-Fi connection."
I don't understand as it was ok up to Christmas since March 2012 when I got the phone?????
03-28-2013 06:54 PM
Your mobile service provider is 100% responsible for all billing, services, and formal support for your BB...BlackBerry charges nothing direct to an end user...the carrier is in control.
But, with a strong carrier network signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Now see if your WiFi connects properly. You should also consider removing the WiFi configuration from your BB, adn re-configuring it brand new.
In a very few rare cases, some carriers restrict access to BB-proprietary services via WiFi, and require only teh use of their carrier data network for such access. I have no idea if yours is one of those or not...but they should be able to at least tell you if what you are attempting is proper or not.
03-29-2013 08:43 AM
Thank you for reply to my query on Wi-Fi connection to my Blackberry Curve 8520. The link you sent gives instructions for a Blackberry 10 and the instructions don't seem to apply to my phone, for instance 1. Tap on settings, 2. Tap on about ??? I am not very technical I know so maybe i need step by step please. Thanks again, Detta.
03-29-2013 08:52 AM
03-29-2013 09:38 AM
03-29-2013 02:01 PM
As I did not receive any message I will have to contact Vodafone - but I have been in contact with them 3 times over this already and they each told me something different which did not help.... I'll try again telling them about this and hope for the best.
03-29-2013 02:06 PM