04-17-2012 12:48 PM
I recently went away to Hawaii from BC. 4 of us had i-Phones and I had my Blackberry Bold 9700. To avoid costs we all turned off our mobile plan "Data Services". I was instructed by my service provider that I simply activite WiFi when I am at a location and then I can get all my e-mails and surf the web. Well, all of the i-phone people did just that and they were getting all of their e-mails and surfing the web like here at home. On my phone. everyt time I registered onto a the Wi Fi network, which the phone would do and it told me I was connected and had a strong signal strength, my phone would only pop up a window that said something like "Cannot connect to the Network, call network provider for assistance". That was the case for 2 weeks where ever I went. The i-phone and i-pad people were always connected like nothing, everywhere, and my Blackberry would never open up e-mail or intrernet at all. Can someone tell me what the problem is ? Or is it simply solved by moving over to i-phone as soon as I can break my plan ? Too bad because i like the BB as a device and I think the i-phone is physically a big, clunky, brick ...
04-17-2012 02:32 PM
I have the same problem right now. My carrier is Bell. In fact I am currently on a conference call with BB tech support and Bell support (who has put us on hold!!!).
Just got off the phone with BB Tech support (upper tier - Name was Joe Washington). If you can get him - get him.
Basically we backed up, reset the phone to factory settings. He resent the new software. We checked that it was working - which it was and VOILA! Done.
He then made sure that I retorede properly and it worked well.
04-17-2012 03:05 PM