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BlackBerry® OS Smartphones

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New Contributor
Posts: 5
Registered: ‎10-08-2012
My Device: 9380curve
My Carrier: Airtel

WiFi Stopped working

Hello

Suddenly my wifi has stopped working on  my phone - 9380 curve with OS7.1.

I am off the data plan temporarily, so am using wifi for browsing, facebook, twitter etc. and all used to work fine.

I can detect my wifi network at home and connect to it also but the applications will not use the wifi connection.

 

Any help will be appeciated.

 

thanks

kevin

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: WiFi Stopped working

Hi kevindez,

 

The applications you mentioned all require an active data plan from your service provider. I would recommend verifying with them that they support internet access over Wi-Fi without a data plan as this access is managed by them.

 

Thank you.


-FS


 


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