Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-24-2011
My Device: Blackberry 8900
My Carrier: Digicel

WiFi radio not turning on

Hi All,


I need some assistance please. I use my wifi 24/7 then one day the radio just turn off and will not turn back on. When i select wifi under manage connections; the red 'x' remains and 'turn all connections off' greyed out. If i try turning on the wifi radio from setup wifi network i get a message saying 'Unable to to turn wifi on'. This is frustrating as my carrier data service is extremely slow. Please help!

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: WiFi radio not turning on


I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.

Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.

Please tell us if it works for you.

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 2
Registered: ‎08-24-2011
My Device: Blackberry 8900
My Carrier: Digicel

Re: WiFi radio not turning on

Hi, Thanks for responding. However, i did this several times and still nothing. On each battery pull i get 2 error messages: unexceptional caught and an index 5 error. Also did a wifi disgnostics report. 


Current Profile:
AP MAC Address:
Security Type:
Association: N/A
Authentication: N/A
Local IP Address:
Signal Level:
Connection Data Rate:
Status: The Wi-Fi radio is not on.
Authentication Failure Reason:
Network Type:
Network Channel:
Pairwise Cipher:
Group Cipher:
Gateway Address:
Primary DNS:
Secondary DNS:
DNS suffix:
Subnet Mask:
Server Domain Suffix:
Software Token:
Hotspot Code:
Hotspot Message:
Hotspot Status:

Current Profile:
Concentrator Address:
Contact:  N/A
Authentication: N/A
Secure Device IP:
Status: Logged out.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts:
Certificate: Not Applicable
Software Token:

Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Error
Connection: N/A
Error Code:
Status: Wi-Fi radio is off.
Reg. UNC Address:
Registration: N/A
Authentication: N/A
Serving UNC Address:
Security Gateway Address:
Cell Info.:
Cell. handover to UMA failures: 0
Cell. rove-in failures: 0

BlackBerry Infrastructure
Address Used:
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A

New Contributor
Posts: 9
Registered: ‎10-12-2012
My Device: Blackberry Bold 9000
My Carrier: T-Mobile

Re: WiFi radio not turning on

Moimois I have the same problem. Did u ever find a solution?