Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎11-28-2010
My Device: Torch
My Carrier: TIGO

Wifi Conection not working

I try to use the Wifi network when I am outta own, for example in a hotel. When I get access to the wifi network I cannot use BB messenger o any messenger installed on my blackberry Torch.


What can I do? Is there any special pharameter to get full access to the wifi (no matter where I am) and so, use the messengers and check emails?


Thank you

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Wifi Conection not working

From your homescreen, go to Manage Connections.  Next, look at Mobile Network Options near the middle of the screen.  Click it.  Your Data Services has to be set to On.  If it's not, you won't be able to use any messenger services (because they use data).  To enable it, change the drop-down option to On, press the menu key and select Save.



Let us know if that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.