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01-09-2013 08:22 PM
hi everybody i really need some help on my blackberry curve 9300! when i go to the manage connection thinggy to turn on my wifi it won't turn it on! it would just say that THE WIFI RADIO IS OFF and then when i searched for some solution to this problem i already tried that turning off and removing battery for a couple of minutes and then turn it on! it would definetely turn it on but when i start to connect it with out wifi it won't connect and then the wifi would automaticaly turn off and when i turn it back on it would say that THE WIFI RADIO IS OFF! Can someone help me please! im really suffering! Thanks in Advance )
01-10-2013 11:39 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if you can now activate the WiFi radio properly. If so, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If you cannot activate the WiFi while in Safe Mode, then you may want to WIPE your BB and/or cleanly reload your BB OS.
Good luck and let us know!
01-19-2013 09:21 AM
thank you so much for the information about the safe mode thing! but i am really sorry to inform you that it did not work! I can't turn it on even if im already in the safety mode!! but i am willing to do your other suggestion if you would give me the link on how to do it!Please? im just really desperate! thanks!!
01-19-2013 09:32 AM
OK...first though, make sure you have a good backup...here's a process:
A new thought...is your BB part of corporate/BES? If so, then your BES admins may be restricting the use of WiFi...check with them. Further, if you are part of BES, then they in a sense are responsible for all of your support...you need to involve them in all of this.
If your BB is not BES, then I suppose it's also possible that there is a latent IT Policy on board blocking the WiFi radio...check here:
If that comes back positive, then stop and post back as what is below will not cure that.
If there is no IT Policy, then your next step is to try the on-device WIPE:
If that works,then reverse the above backup process and restore everything.
If the WIPE didn't work, then you would next need to try reloading your OS.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!