09-14-2012 07:33 PM
Blackberry Bold OS 7.1
I have had my phone for a month and wifi sync was working fine all that time. I could see my home library and download from it as needed. Last night I tried to add an album and when it started to download it shut down and there was a message "missing files connect to DM via usb and sync. I could no longer see the option to "Show home library". The problem is that i forgot that I had deleted that album from itunes so they were no longer on the physical drive. I could not get rid of the missing files error so I deleted wifi sync application through DM. Removed all music and then synced up via usb again. I then reinstalled wifi sync. Now, I get the message "no computer library found". I don't know what changed but I have tried everything to get it back. It is a business phone so enterprise email and my business' IT policy dictates a lot but I do not see that this would interfere. IT policy has Mass media mode disabled. When I plug the phone into usb I have only "Charge only" or "Media sync" as options. If I choose "media sync" I have to enter my password and desktop software does not see the device. The only was for desktop software to see the device is when I plug it in I have to enter my password on my PC screen and not make a choice on the device (Media sync or charge only). It syncs fine through usb. I see my entire itunes (Or WMP I tried also to same effect) and I can sync the music I choose. But away from my pc and there is no way to see my home library anymore. I am at my wits end.