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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎02-01-2013
My Device: BlackBerry Bold 9700
My Carrier: Globe Communications

Wifi network not working..

i have a problem connecting to a wifi network and i think the problem is that i don't have a root certificate that would allow me to access a connection and also UMA is disable..i don't what else i have to do...it's really frustrating...pls. help me with this matter...


if its true that i need to have root certificate, how and where i can get it or download it?

and how do i get UMA installed on my phone.?..



Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Wifi network not working..

Hey Jeric143,

Welcome to the BlackBerry® Support Community Forums.


To better assist you, can you please clarify the issue you are having connecting to a Wi-Fi network? Have you tested multiple Wi-Fi networks?

Also to address your question regarding UMA, I would suggest contacting your wireless service provider to verify they offer this option, this is a wireless service provider controlled feature.


I look forward to hearing back from you.




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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Wifi network not working..

Hi Jeric143,


Check the below knowlegebase articles -


  • KB13299 How to use the Wi-Fi Diagnostics tool to troubleshoot Wi-Fi issues
  • KB14477 Unable to connect to a Wi-Fi network
  • KB15204 Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting
  • KB29087 Unable to browse the Internet over a Wi-Fi connection on the BlackBerry smartphone

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