02-18-2013 02:16 AM
I have a blackberry curve 9300. After having used wifi for months without a problem, I now cannot switch it on. When I put a tick in the checkbox to activate wifi, the tick disappears after a few seconds. When I try to connect to wifi I get a message saying "the wifi radio is off" and then "unable to turn wifi on". I have tried taking the battery out a few times and have also tried starting in safe mode but nothing seems to work.
What is the wifi radio and how do I turn it on? In all other respects my blackberry works perfectly.
02-21-2013 12:03 PM
Hi Cosmiczippy and welcome to the BlackBerry Support Community Forums!
Have you recently installed any applications that may affect your Wi-Fi radio? Do you receive any error messages when the Wi-Fi connection disables?
02-21-2013 12:09 PM
02-27-2013 08:09 AM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...