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Posts: 2
Registered: ‎03-09-2012
My Device: Curve -9360
My Carrier: Virgin Mobile
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Will Blackberry honour my warranty if the account owner is not present in the store?

I wasn't 18 at the time of the purchase of my phone, so my stepfather put the phone in his name at the time. Now i am having problems with my blackberry, and he isn't around anymore. So I'll need to take it in myself, and i have the box, aswell as the charger, user tools cd, the little manual books, and my virgin mobile terms and conditions.

 

I cannot find the receipt, but wouldn't they be able to look up my account to be able to verify that it was purchased less than 1 year ago? Also, the debit card used to pay the phone bill is mine and they could verify that too if that helps.

 

So, will Blackberry honour my warranty if the account owner is not present in the store?

Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Will Blackberry honour my warranty if the account owner is not present in the store?

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. 

So, only that original place of purchase can answer your question...but, I would guess that they would require the actual named purchaser to be present, especially given that you have no receipt (the BB could have been lost or stolen, and they would have only your word to the contrary). They may well not honor any service or warranty given no receipt...but, again, the complete contractual arrangement is via that place of purchase...no one else, not even RIM, is contractually involved.

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 95,153
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Will Blackberry honour my warranty if the account owner is not present in the store?

All of that ^^ above being truthful and all, I'd say take the phone by your Virgin store and BlackBerry in-hand, tell them what is wrong, etc., and they should simply check your account to see the device on your account and probably won't even delve into needing a receipt, etc., as the device IS actually registered on YOUR Virgin mobile account, right?

 

Play dumb, don't volunteer all that "too much information", unless asked specifically about a receipt (I doubt you will be). Then it's "Yea, my stepdad bought it for me as a gift, he's gone now, and my BlackBerry doesn't work. What can you do?"



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Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Will Blackberry honour my warranty if the account owner is not present in the store?

^^ Excellent points indeed! ^^

 

Given that I've never actually had to go out and buy a BB, I actually have very limited practical experience with dealing with those folks!

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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