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New Member
Posts: 2
Registered: ‎06-12-2013
My Device: 9810
My Carrier: Vodafone

Windows 7 drivers problem

I am a new Blackbery user. I have downloaded the desktop software. Plugged my 9810 in and it went through the loading drivers process which failed. the report says device unplugged (which it isn't).

 

I had problems with my Samsung S2 (which this has replaced) and gave up on that. If anyone has any pointers on how I can solve this problem, I would apprciate it.  I'm running Windows 7 32 bit. Appreciate it.  Keith

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Windows 7 drivers problem

Hey Keith,

Welcome to the BlackBerry® Support Community Forums.

 

Try installing the BlackBerry USB and Modem Drivers manually and then try connecting the BlackBerry smartphone to the PC, please see here:

How to install the USB drivers for the BlackBerry Device Manager without the BlackBerry Desktop Manager installed

http://btsc.webapps.blackberry.com/btsc/KB04761

 

Let me know if this helps.

Thanks.

 

 

-HB

 

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New Member
Posts: 2
Registered: ‎06-12-2013
My Device: 9810
My Carrier: Vodafone

Re: Windows 7 drivers problem

Will give it a try when I gave more time and report back on how successful I was. Thanks for the input - Keith