10-25-2012 06:59 AM
I recently reinstalled DM after getting a new 9900. DM seems to work OK but when using Windows Explorer, I see only the media card and its contents and do not see the device itself and files/pictures/videos stored on it. A friend computer can see both. What to do?
10-25-2012 07:17 AM
Hi an welcome to the forums!
First check your settings in options>device>storage.
KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
10-25-2012 07:41 AM
did this and doesn't solve problem. in Windows Explorer on my computer there is one BB device (labeled E which has contents of the media card. There is no device shown which has the contents of the device itself.
10-25-2012 08:37 AM
Did you open Windows device manager and check the USB PID information as mentioned?
Do you have Blackberry desktop software installed on your PC with the correct version of the Blackberry device OS loaded?