10-30-2012 12:25 AM
I recently received an email from BlackBerry that there was an update available for my BlackBerry Bold 9900. I opened the desktop software and clicked on the update button. Then I needed to update the latest version of my os. Before doing anything, I backed up my phone to the desktop software successfully. After the updates the software does not recognize my device. I get a message to install driver software and I am prompted to use a disk which I never had, so it searches for a solution, but fails. Help!
11-02-2012 06:53 PM
Welcome to the BlackBerry Support Community.
I would suggest trying to force a connection with the BlackBerry® Desktop Software and reload your BlackBerry® Device Software by starting the software reload without the battery inserted.
If you are still unable to reload the BlackBerry® Device Software, then I would recommend contacting your wireless service provider for other options.
Hope this helps.
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