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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-30-2012
My Device: Blackberry Bold 9900
My Carrier: AT&T

Windows could not find driver software for your device

I recently received an email from BlackBerry that there was an update available for my BlackBerry Bold 9900.  I opened the desktop software and clicked on the update button.  Then I needed to update the latest version of my os.  Before doing anything, I backed up my phone to the desktop software successfully.  After the updates the software does not recognize my device.  I get a message to install driver software and I am prompted to use a disk which I never had, so it searches for a solution, but fails. Help!

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Windows could not find driver software for your device

Hi gloverg,

 

Welcome to the BlackBerry Support Community.

I would suggest trying to force a connection with the BlackBerry® Desktop Software and reload your  BlackBerry® Device Software by starting the software reload without the battery inserted.

One of the following KB articles should assist.
If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7

If you are still unable to reload the BlackBerry® Device Software, then I would recommend contacting your wireless service provider for other options.

 

Hope this helps.


-FS


 


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