08-13-2013 07:15 AM
Hi, I'm trying to install a few apps from the blackberry.com website but am unable. If I use internet explorer, it doesn't detect my phone even tho it is connected. I tried google chrome, it detects my phone but keeps on asking me to update my app world in order to continue which I did but it keeps asking me time after time. When it reboots it says that my device radio is off and needs to be turned on and other times it says that it is unable to connect and ask me to disable content protection which it already is.
software version is: 22.214.171.1244
08-13-2013 08:15 AM
Apparently it's not an windows 8 issue. I just tried on my old desktop with the same result. Keep getting "Newer Blackberry World Version Required" message. I click "Install", "Agree", "Begin Sync", it installs, status says "complete" but when the cell reboots I get the same message. Please Help.
08-13-2013 11:14 AM
Hi and Welcome to the Community!!
With your device NOT connected to your computer, but with your Mobile Data network active (WiFi as well, but not ONLY), please try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.