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New Contributor
Posts: 4
Registered: ‎06-22-2009
My Device: Not Specified
Accepted Solution

Wireless Sync Trouble

I have my system set for wireless sync.  It iw working great for emails, but not updating contact in my address folder.  Any hints on how to remedy this?  Thanks.
Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Wireless Sync Trouble

Welcome to the forums.  Are you connected to a company BlackBerry server (BES)?
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New Contributor
Posts: 4
Registered: ‎06-22-2009
My Device: Not Specified

Re: Wireless Sync Trouble

Yes we are
Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Wireless Sync Trouble

A few more questions:

 

1. Is this happening with all users, or just your device? 

1. Are you the BES Admin?  If so, what version BES are you using and what mail environment? 

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New Contributor
Posts: 4
Registered: ‎06-22-2009
My Device: Not Specified

Re: Wireless Sync Trouble

It appears to be just me

I am not the BES admin, but the BES admin tells me that there are no error messages.

I did some additional troubleshooting, and it also appears that a new address card will sync, but an existing address card will not update

Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Wireless Sync Trouble

Your address book service book could be corrupted.  You could try this:

 

1. Click on Options icon - > Adv. Options -> Service Book

2. Highlight Desktop[SYNC] service book, press Menu/trackwheel and click Delete (confirm delete)

3. While still in Service book screen, press Menu/trackwheel and click Undelete (will bring the Desktop[SYNC] SB back into the list

4. Wait 15-20 mins and see if the Address Book is sync'd up.

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New Contributor
Posts: 4
Registered: ‎06-22-2009
My Device: Not Specified

Re: Wireless Sync Trouble

You rock!

Just checked it again, and all is well.  Thanks for your help.

Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Wireless Sync Trouble

Glad that worked and happy to help Smiley Happy
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New Contributor
Posts: 3
Registered: ‎10-10-2010
My Device: Torch 9800
My Carrier: AT&T

Wireless Sync Trouble on Torch 9800

HI

 

I have problems sync contacts with my new Torch 9800. In my case, new or edited contacts in my desktop do not sync wirelessly with my device. I have 5 emails accounts in Outlooks. Upon getting installed the BB Desktop Software it did the first wireless sync flawlessly. Now I can not sync  my contacts. I have been trying to undo the wireless sync but I have been unsuccessful. Need some hints.

New Contributor
Posts: 3
Registered: ‎10-10-2010
My Device: Torch 9800
My Carrier: AT&T

Wireless Sync Trouble with Torch 9800

HI

 

I have problems sync contacts with my new Torch 9800. In my case, new or edited contacts in my desktop do not sync wirelessly with my device. I have 5 emails accounts in Outlooks. Upon getting installed the BB Desktop Software it did the first wireless sync flawlessly. Now I can not sync  my contacts. I have been trying to undo the wireless sync but I have been unsuccessful. Need some hints. I would appreciate your valuable help.