Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎03-16-2012
My Device: Curve 8520
My Carrier: Vodafone NL

Wireless Synchronisation for Contacts keeps being disabled

Hi as the subject says, we are having issues with user BB's - Bold 9780's

 

The Wireless Synchronisation option keeps being removed from the Contact Options screen - and then users can not receive their contacts of course.

 

We have tried the Delete and Undelete option for the Desktop Service Books, deleted all Service Books and pushed them from the BES Server (version 5.) Even wiped and reactivated the device.

 

But still this option keeps being removed for some reason.

 

Can anyone help?