Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-20-2013
My Device: Bold 9700
My Carrier: Rogers

Wireless data transfer

Swiched from a pop3 server to microsoft exchange server for e-mail accounts.  Trying to activate the wireless syncronization for contacts, calendar, tasks and memos.  No option available to active as per most instructions available.  Do I have to remove all old information and start from scatch???



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Wireless data transfer

Hey logman403,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


What BlackBerry smartphone are you currently using?  If you're using the BlackBerry Bold 9700 smartphone, you will need to be setup on a BlackBerry Enterprise Server for wireless calendar or contact synchronization through Microsoft Exchange.


There are free options like Gmail, Yahoo, Hotmail, etc.


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎08-22-2013
My Device: 9900
My Carrier: simple mobile

Re: Wireless data transfer

I have same problem too.. My wifi can only browse. But not working with my BBM, email.

I diagonise my wifi.. And I found that wifi was not connected to blackberry insfrastructure.

How do I go about it.. I use BB9900

I reloaded my phone even because of it and didn't even work.
New Contributor
Posts: 2
Registered: ‎08-20-2013
My Device: Bold 9700
My Carrier: Rogers

Re: Wireless data transfer

Thanks for the quick response.  I am using a Bold 9700.  I was told by our support staff if I upgrade to a Q10 or Z10 this will not be an issue.  Is this correct??