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New Contributor
Posts: 4
Registered: ‎06-04-2012
My Device: Torch 9800
My Carrier: Telus

Won't charge, warranty ended 2 months ago

Device info

Your carrier: Telus Mobility

Model info and OS version (Go to Settings, then Options, then about): Torch 9800

 

Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status):

Did a battery pull fix your issue? NO

Apps installed and their version if possible.   (Go to Settings, then Options, then applications):

BT device model/version (you will have to look at the BT device):

 

My phone is currently battery-less, so I cannot provide this stuff. I don't think it's really relevant to my problem anyway.

 

A few days ago, my phone simply stopped charging. I've tried a dozen different chargers and sources, and taken it to a store. The power simply isn't getting to the battery.

 

The store tell me it's going to be $200 minimum to fix this. And of course, I've been out of warranty for about 5 weeks, Figures. So I've got an external battery charger, and every evening I have to turn my phone off and plug the battery into the wall. Not a cool situation.

 

Are there any better options? Because if I have to buy a new phone right now, it isn't going to be a Blackberry if that's the case.

Contributor
Posts: 28
Registered: ‎05-27-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers Wireless

Re: Won't charge, warranty ended 2 months ago

Have you tried another (known to be charged) battery in the device? It's possible the battery has malfunctioned and is no longer able to hold a charge.

 

Also, check your charger(s) on other devices to ensure that they work on the other devices. If your charger(s) do not attempt to charge the battery on other blackberry devices, it is possible the charger(s) have failed.

 

If a known charged & working battery works on your device, try your charges in the device to see if it starts the charging process. If no charger will work in your device, it's possible that internal damage has occurred in the blackberry (particularly the USB/charging bay), which would require repair.

 

I'm not sure which operating system you currently have, but if you can get it started be sure to utilize the Blackberry Device Analyzer under Battery Tests > Not charging.

 

Hope this helps,

--Phil

Phil
Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290

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Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Won't charge, warranty ended 2 months ago

if the phone wont charge anymore, by a new battery and swap batteries from chrager until BlackBerry releases BB10 devices.

 


What OS are you on? On your device, type in a new message MYVER  IS and report back please.

 




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New Contributor
Posts: 4
Registered: ‎06-04-2012
My Device: Torch 9800
My Carrier: Telus

Re: Won't charge, warranty ended 2 months ago

[ Edited ]

Phil,

As I said, I am using an external charger and it works just fine. The problem is not with the battery.

I also tried multiple different chargers on my own phone and on another BB. I am certain that the problem is on my device, between the charging socket and the battery.

 

Knotty,

How long am I going to be swapping batteries waiting for BB10?

I'm on OS 9800/6.0.0.448

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Won't charge, warranty ended 2 months ago

[ Edited ]

BB10 is coming in October rom what I have heard on line

 

thats an old OS you are running, a newer OS might make it work but I dont think it will but is worth a shot regardless if you have the time.

 

Manual device OS upgrade instructions:

1. First locate your carrier and the OS file you wish to use.

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6

6. remove internet connection to PC and reboot PC.

7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339


Enjoy the new OS.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎06-04-2012
My Device: Torch 9800
My Carrier: Telus

Re: Won't charge, warranty ended 2 months ago

Yeah, no.

 

The data port is the problem, so updating the OS via cable isn't going to work. There's no connection to the PC. I will attempt an in-phone update the next time I can turn my phone on (battery is being charged again).

 

And seriously? If I'm going to be juggling batteries for the next 5 months, I most certainly will not be buying a RIM device at that time. Apple's got some sort of rival device coming out about that time... What was it called again?

 

And then on top of everything else, the only way I can find to register my dissatisfaction with RIM is on a public community forum? Or I guess I can call corporate head office. This is supposed to be customer service?

 

I'm done.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Won't charge, warranty ended 2 months ago

this is a peer to peer forum as listed in the EULA agreement you agreed to

 

i know you are frustrated but there is nothing we can do here for you on this. out of warranty means you have no warranty, pain and simple. You might find a local shop that can repair the port possibly.

 

yes you can goto other brands, good luck on their security. see the linkedin ews about passwords stolen? I wont own anything but BlackBerry since it is built on security.

 

Good luck on your choice.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎06-04-2012
My Device: Torch 9800
My Carrier: Telus

Re: Won't charge, warranty ended 2 months ago

Sorry Knottyrope. I appreciate your contributions. My frustration is indeed directed at RIM, and I am particularly aggravated because for 3 days I've been trying to find a way to communicate that frustration directly to RIM, and been stymied at every turn.

As someone with friends working for RIM, I would like to see them do well. However their problems go well beyond "not listening to their customers". They actively prevent their customers from communicating with them, by directing them to this forum instead of providing tech-support. My co-worker had a problem with his iPhone. He went into an Apple store, spoke to someone, and will be picking up a replacement this evening. By contrast, the email I tried to send to the only email address RIM lists (help@rim.com) was rejected by an automatic script that I assume recognized a customer complaint and refused to let it in. I can do things on my end to increase my own security (rotating passwords, etc), so as far as I'm concerned all the security in the world isn't worth as much as good customer service.

Highlighted
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Won't charge, warranty ended 2 months ago

Hello,

Perhaps to help clarify...

Apple is Apple...they have a business model that is their own. In many cases, Apple owners have a contract direct with Apple. As such, they receive their support direct from Apple.

RIM is RIM, and has a different business model. No users purchase anything direct from RIM. Rather, everything goes through the authorized resellers and carriers. As such, no users have any contracts direct with RIM for anything. All contracts, services and support, are 100% through other parties (those carriers and authorized resellers). As such, those other parties are 100% responsible for all front-line activities, including support activities. They have received enhanced training and also have a channel to escalate cases into RIM that they cannot handle themselves. That is the RIM business model.

Hence, there is no free method to seek formal support from RIM...as doing so would be bypassing the very contract to which all parties (RIM, the carrier/authorized reseller, and the end user) have agreed.

Hope that helps.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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