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New Contributor
Posts: 5
Registered: ‎01-13-2009
My Device: Bold

Won't dial phone number with text in the field

I have many phone numbers in my Outlook that have some text after the number "503-555-1212 direct".  It seems that the text "direct" causes the Bold to fail to dial.  However, the exact same contact's phone number can be called from people in my office using their BB Curve's.  I have tghe only BB Bold and I can't dial. 

 

Is it maybe just a setting on the phone?

 

Larry

Posts: 95,163
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Won't dial phone number with text in the field

No, there is no setting to allow/disallow that text. It just isn't recommended because the BB does see it as part of the dialing string. It should just create extraneous DTMF tones, but in your case, it causes the dial to fail?


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New Contributor
Posts: 5
Registered: ‎01-13-2009
My Device: Bold

Re: Won't dial phone number with text in the field

Thanks for the reply.  I just wanted to add that it still works fine for the people in the office that have the Curve.  Does it sound right that the Curve works and the Bold does not?

 

Larry