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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-23-2013
My Device: bold 9000
My Carrier: vodaphone

Won't restore on new phone

Hi, I recently got my phone stolen and and when I got my new phone and tried to restore all my contacts of my old phone it deleted every thing on my new phone. What can I do? How can I get all my old contacts back?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Won't restore on new phone

Hey ryan101297,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you do a restore of your data it will replace all the current data with the backup data.  Do you have the previous contacts saved in a backup or in your Microsoft Outlook?


I look forward to your reply.





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