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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎01-30-2012
My Device: Blackberry Torch 9800
My Carrier: Orange

Wont connect to existing or create new email accounts

[ Edited ]

Ive had my blackberry torch for a while now and recently tried to add my existing email account to my phone but i keep getting the same error message.

 

this is what i do, please let me know if im doing somthing wrong (not very experienced with this kind of thing)

 

setup->Email accounts->internet mail account->select hotmail from the list given-> enter details and then i get this message 'Invalid email address or password. verify your email address and password. if the error persists contact hotmail.com'

 

also when i try to create a new account just for blackberry i get this error 'Unable to add account please check your information and try again...

 

ive done this several times so this cant just be a simple spelling mistake on my part

 

any help would really be appreciated

 

thanks,

dave

 

 

edit:

Sorry forgot to mention - orange is my service provider and my OS version is V6.0.0.246 (i think this is the correct one unless im looking in the wrong place)