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New Contributor
Posts: 9
Registered: ‎09-01-2011
My Device: Blackberry Bold 9780
My Carrier: Vodafone

Word and Excel To Go

Hi All

 

I have Word To Go and Excel To Go on my Bold 9780 handset.  When I try and activate the apps I get the following error message in Word To Go: - ."Error Starting WordtoGo47:Module 'DocsToGoCommon47'not found".  In Excel, To Go a similar message: - "Error Starting SheetToGo47:Module 'DocsToGoCommon47' not found".

 

How do I correct the propblem please?

 

Do I need to uninstall and then reinstall?  If so, what is the process please and where do I find the apps to reinstall?

 

Is there a better solution that won't cost me heaps?

 

The apps work OK on my  Blackberry Playbook!!

New Contributor
Posts: 3
Registered: ‎09-07-2011
My Device: blackberry 8520 curve
My Carrier: airtel

Re: Word and Excel To Go

u can uninstall and reinstall by the help of the desktop manager
(its better to have the latest 1)
just go to the application section on ur desktop manager and just click (+) to install and (x) to uninstall
hope it helps u
New Contributor
Posts: 9
Registered: ‎09-01-2011
My Device: Blackberry Bold 9780
My Carrier: Vodafone

Re: Word and Excel To Go

Thanks for that.  Sadly, it seems as if the apps did not install properly in the first instance and hence they don't appear in the application list when I connect my phone with my Desktop Software.  I need to "delete" them from my phone somehow and then "reinstall" them properly and/or do an upgrade so that they don't come up with the error message?