03-14-2013 02:12 PM - last edited on 03-14-2013 02:14 PM by ChadB
03-20-2013 02:39 PM
As a user-to-user community and further having no affiliation with your service center nor with BlackBerry, no one here can answer your question with any level of authority whatsoever. All support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user...but no one here has any access to information to answer your question.
So, your escalation path is not here, in these forums. Rather, it is through your existing service center...even if they so far have not provided you with what you desire. You have no free path by which to bypass hem.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: