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11-15-2012 10:27 PM
Does anyone have a true solution for the problem. The suggest solutions have failed. I have the latest OS on my phone. When one remove the update, the icon appears, this icon only ask for installation. When you complete the installation, the icon no longer appears. So, does any have a way to contact Blackberry
11-16-2012 12:40 AM
dont really know about your problem I am sure the description is in other post, anyways you can follow @blackberryhelp ask them to follow you and then they will give you full support via direct message DM
I wonder if you tried