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New Member
Posts: 1
Registered: ‎07-25-2013
My Device: Curve9320
My Carrier: Vodafone UK

Wrong Email Address in BlackBerry ID



When my Blackberry 9320 was set up by the IT dept they made a mistake with the email address for the blackberry ID, and now that I have forgotten my password I can't recover it. I know the answer to the password reset question, but all this does is send a reset to a non-existant email address. 


The IT dept typed "glann" when it should have been "glenn" in the email address. 


Is there anyway around this?





Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Wrong Email Address in BlackBerry ID

[ Edited ]

Hi and Welcome to the Community!

Unfortunately, in your situation all of the automated methods require access to that email account, which as you say does not exist. If it is at all possible for them to, just for the time needed to correct all of this, make it exist, then that would be your best bet. Once you have the reset complete and again have access to the BB ID account, you can change the email address via this procedure:

  • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone

But, if that's not possible, then you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
    • However, if you are on BBM7, note that you will also lose your BBM contacts as they are associated to the BBID, and technically stored on the BlackBerry servers. But you can, by careful planning, recover those manually by noting what they are and re-creating them afterwards.
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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