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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎11-16-2009
My Device: Not Specified

Wrong icon responding

I have noticed that about every other other day I will go to click an icon, and the icon 3 to the left, or a couple above, or on the other edge of the screen become highlighted but neither the icon I am selecting nor the icon that lights up opens. If I remove the battery for about 20 seconds and allow it to reboot it works just fine until the next time. I have a Storm 9550 and am running v5.0.0.320 with Verizon.  Should I take it in and see if I can just get a new one?

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Wrong icon responding

Hi there, given that the phone is brand new, I'd probably just take it in for support/exchange.  If a battery pull only helps to resolve the issue temporarily, then there may be either a hardware or software issue with the phone.  Given that the phone is new, it will probably just be easier to take it in.


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