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Developer
Posts: 40
Registered: ‎05-29-2009
My Device: Not Specified
Accepted Solution

Yahoo Messenger issue...

I've been using Yahoo Messenger and it's been working great.  Today I tried sending a photo to a messenger contact who I was in a conversation with and I got an error saying that no contacts were available.  When I looked at the status of the person I was chatting with, it said offline, which I know was not the case.  This doesn't effect text chat.  It only becomes an issue trying to send media.  Messenger has the status of the person as "offline" so when the phone tries to send a photo, it does not see any one online.

 

Has anyone noticed this?  Is there a fix?

 

I send photos all day long at work and sending them via IM would be so much better than email.  I can receive photos via IM, just can't send until I can get the phone to see the recipient as being "online" or "available".

 

Thanks

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Yahoo Messenger issue...

Hi!

Anytime random strange behaviors creep in, the best thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, this one suffers from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a recurring basis as a preventive measure.

 

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Developer
Posts: 40
Registered: ‎05-29-2009
My Device: Not Specified

Re: Re: Yahoo Messenger issue...

Actually I logged out of ym and back in. The contact then showed as available.
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Re: Yahoo Messenger issue...

OK...then if that fixes it, then please take a moment and mark this thread as solved. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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