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New Member
Posts: 1
Registered: ‎11-15-2012
My Device: torch 9800
My Carrier: telus mobility

Yahoo messenger keeps saying Internal Error

Can someone please help me.  Every time I try to log into yahoo messenger on my bb torch 9800, I get the message "internal error, please try again later".  I've tried uninstalling and reinstalling, that only allows me to access it once then i get the same message.


I've spoken with my carrier, and with Yahoo.  Both say it's a bb issue.


Thanks a million!

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Yahoo messenger keeps saying Internal Error

Hi and Welcome to the Community!


While this KB applies to WLM, maybe the same cause/resolution applies to you?

  • KB26466 "Internal Error. Please try again later." when logging in to Windows Live Messenger

You might also check to see that your YM version is up to date. Along with your BB OS as well.


Has it ever worked correctly? If so, what changed just before it started working incorrectly?


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-24-2012
My Device: Blackberry Torch 9800
My Carrier: 447056765692

Re: Yahoo messenger keeps saying Internal Error

It may be that I have my yahoo address book synced with my bb.  Will eliminate the sync and see if it helps.  Thanks for the help.