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Contributor
Posts: 10
Registered: ‎10-28-2012
My Device: torch 9810
My Carrier: at&t

YouTube Issue: Videos don't Play

Hi:

I can't watch youtube videos on my torch 9810, when I select a video it stays Buffering for two minutes then shows the following message: "An error has occurred attempting to play media", however in my brother's torch 9800 the videos play fine.

What can i do? Is possible fix it? if someone knows how, a response will be appreciate it. Thanks.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: YouTube Issue: Videos don't Play

I had this same issue awhile ago.  I had to reload the software on the device.  Here is a step by step guide:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

Its been working for me since then.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 10
Registered: ‎10-28-2012
My Device: torch 9810
My Carrier: at&t

Re: YouTube Issue: Videos don't Play

 Thank you!!  I'm gonna try.

.

Highlighted
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: YouTube Issue: Videos don't Play

no problem.  i thought it was a youtube issue or the type of video because I could play some, not all videos.  After the software reload, all of them played!  Please backup your data first using blackberry protect and follow that guide listed above. (the link for protect is in my signature.)

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________